Vases
Bowls
Paperweights
Perfume Bottles
Lamps
Celestial Series
Directions to the Studio

 

 
 

 
 
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About your order
Expand How do I create my account profile?
United States Locations:
  1. Enter an e-mail address where you want all confirmations and correspondence sent.
  2. Create a password.
  3. Your billing address must exactly match the address where your bank sends your credit card statements.  To prevent fraud, if the address you provide does not exactly match the address where your bank sends your credit card statements, it will be necessary for our credit department to contact you for additional verification before processing your order.  This may result in your order being delayed.
  4. Do not enter any information in the field marked "Non-US State".
  5. Your shipping address can be different than your billing address.  However, we suggest you notify your credit card company of a third party shipping address and have them add it to your file.  Regardless, if the shipping address differs from the billing address your order may be delayed until we can obtain additional verification from you.  Furthermore, we reserve the right to refuse to ship an order if we cannot verify a third party shipping address.
Non-US Locations:
  1. Enter an e-mail address where you want all confirmations and correspondence sent.
  2. Create a password.
  3. Your billing address must exactly match the address where your bank sends your credit card statements.  To prevent fraud, if the address you provide does not exactly match the address where your bank sends your credit card statements, it will be necessary for our credit department to contact you for additional verification before processing your order.  This may result in your order being delayed.
  4. Click on the drop-down indicator located at the "State" window.  Be sure to select "Non-US State".  Immediately to the right of the State window is another window called "Non-US State". Please enter your local State/Province in the space provided.  Finally, be sure to select your country by clicking on the drop-down indicator located at the "Country" window.
  5. Your shipping address can be different than your billing address.  However, we suggest you notify your credit card company of a third party shipping address and have them add it to your file.  Regardless, if the shipping address differs from the billing address your order may be delayed until we can obtain additional verification from you.  Furthermore, we reserve the right to refuse to ship an order if we cannot verify a third party shipping address.
Expand Which payment methods are available on this site?
You can pay for your order using your American Express, Visa, MasterCard, or Discover card.  Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order.  Incorrect information may cause a processing delay or cancellation of your order.
Expand How do I place an order?
If you are a first time customer you will need to click on the "Sign In" tab located within the toolbar area of this website to create your account profile.  Once you have registered, you may login to our website with your e-mail address and password and begin shopping. Please enter your information carefully and accurately and remember to save your password for easy login on future orders.
 
 Please be advised that we only accept online orders through this website.  We do not accept telephone orders.
Expand How do I know my order is accepted?
After you have entered your payment information at the final stage of the check-out process, if your order has been accepted, an Order Confirmation page will be displayed on your computer.  You should print a hard copy for your records and put it in a safe place. In addition, you will receive an e-mail confirmation of your order.  That is why it is important to enter your e-mail address accurately when you create your profile.
Expand Can I make changes to or cancel my order?
While your order is in the Shopping Cart you can make as many changes to your order as you wish.  Once you have completed the checkout process your order cannot be changed.  However, it may be possible to cancel your order provided the Order Status indicator still displays "Open".

To check the status of your order please follow these easy steps:
  1. Click on the "My Account" tab located within the toolbar area of this website.
  2. Click on the "View Your Orders" option to see the status of your order.
If the Order Status indicator for your order displays "Open", you may proceed to cancel your order as follows:
  1. Click on the order number that corresponds with the order you wish to cancel.
  2. Click on the "Cancel Order" button.
That will complete the process.  Please be advised that if the Order Status indicator displays either "In Process" or "Shipped" then your order cannot be cancelled.  If you are able to cancel your order, you will receive a confirmation of the cancellation by e-mail.  You may then enter a new order.
Expand Where do you ship to?
We ship worldwide to most countries.  However, if you would like to do business with us and we do not currently ship to your country, please send us an e-mail requesting that we add your country to our list of ship-to destinations.
Expand How much does shipping cost?
Shipping charges vary depending on the country of destination as well as the shipping method selected.
 
When placing your order all shipping charges will be displayed prior to the completion of your order. All pieces will carry insurance which will be automaticlly added to the shipping charge.
 
Shipments to locations outside the United States and Puerto Rico/US Virgin Islands are international shipments and our shipping charge covers only the cost of freight.  Any customs fees, duties, taxes, and/or other import related charges that may be due for such international shipments are the sole financial responsibility of the customer.
 
A processing fee will be charged for orders that are shipped using a customer supplied carrier account number.  The processing fee will be $5.00 for domestic shipments and $10.00 for international shipments.
 
All amounts are expressed in US dollars.
Expand Do I need to sign for the delivery of my order?
Yes.  To reduce the possibility that either you or we will fall victim to any kind of fraudulent activities a signature is required for all deliveries.
Expand How can I track my order after it has been shipped?
Within one hour of your order being shipped you will receive an "Order Shipped" e-mail.
 
You can check the delivery status of your order by clicking on the order number link provided in the e-mail and logging in to your account on this website.  Once you have logged in, your order will be automatically displayed.  Just click on the Track Shipment button to view the shipping details as well as an estimated arrival date.
 
You can also check the delivery status of your order clicking on the "Track Order" button located on the header of our Home page. Simply enter your e-mail address and order number to view the shipping details as well as an estimated arrival date.
Expand How do I use my special promotion code?
If you receive a special promotion offer from us, simply enter the promotion code in the space provided on the Shopping Cart page of this website.  Promotion discounts are shown on the Order Summary page upon checkout.
Expand Can I have my order shipped to a PO Box?
No.  We do not ship to a PO Box.  We can only ship to a valid street address.
Expand Will you sell my personal information?
We respect your privacy and we appreciate that you are entrusting to our care some of your very important personal information.  You can rest assured that we will never resell your information or provide access to it by any third party not directly associated with us. Information collected on this website is used only for processing purposes.  For more details, please take the time to read our Privacy Policy as it further explains our commitment to your privacy.
Expand What is your order processing policy?
We reserve the right, at any time after receipt of your order, to accept or decline processing the order for any reason.
 
One of our biggest concerns as an online retailer is to verify the validity of every order we receive to ensure that neither you nor we will fall victim to any kind of fraudulent activities.  On occasion, we may ask for your help substantiating information for orders that need further verification.  Accordingly, if the payment information provided for an order cannot be authenticated, we reserve the right to refuse to process any order should it not meet our verification standards for a valid order.  We may even require further corroboration for certain orders even though we may have obtained an authorization number from the financial institution for fraud avoidance.
 
In addition, orders received by us with a shipping address that is not exactly the same as the approved billing address will require further verification and/or may be declined.  Please be advised that if such orders are not immediately declined, the verification process may cause a delay of the processing and shipping of the order.  Orders from established customers with a purchasing history of at least 60 days usually can be shipped to addresses other than the billing address on file with the credit card company.  However, we do not guarantee that we will accept such 3rd party shipments automatically.
 
Furthermore, even though we make every effort to provide you with the most accurate, up-to-date information regarding our products it is possible that an item on our website may be incorrectly priced.  In the event an item is listed at an incorrect price, whether due to a typographical, photographic or technical error, we reserve the right to refuse or cancel any orders placed for such an incorrectly priced item.  We apologize for any inconvenience this may cause.
 
We try our best to maintain our prices.  However, due to continual increases in the cost of raw materials as well as the current downtrend in the value of the US dollar we reserve the right to change our prices at any time without notice.
About our products
Expand What makes your products museum quaility?
There are several techniques employed in making cased floral pieces.  Colored glass rods and glass millefiori are used to create the distinct flowers that are cased and suspended in molten crystal glass.  The crystal glass is then blown and hand-formed into it's final shape.  The piece is then polished, signed and given a number for limited edition.

It is important to understand that the color in the piece and the flowers are not painted on with paints.  The piece is completely made of glass.

We are very proud that we have developed and use all our own colors and glass formulars.  We start with raw materials, sand. soda ash, potash and metal oxides, and finish with these beautiful one of a kind museum quality pieces.
Expand Do you have a catalog?
No, we do not have a catalog.  Our entire product line may be viewed on this website.
Expand What is your product guarantee?
We guarantee our products to be free from manufacturing defects.  We stand behind every item we sell and offer only the finest products available.  In addition, we make every effort to meet your high standards for quality products, reliable shipping, and exceptional customer care.  Should you have any questions or concerns please feel free to contact our Customer Care Department for assistance.
About refunds, exchanges and returns
Expand What if I receive the wrong item?
Should you receive an incorrect item please contact our Customer Care Department for assistance.  If we have mistakenly sent you the wrong item, we will arrange to pick up the incorrect item at our expense.  As soon as we receive the item at our warehouse we will send you the correct item, also at our expense.  However, if you have received an item that was incorrectly ordered by you, you may return the item, but you will be responsible for all costs associated with the return as indicated in our return policy.
 
Claims for incorrect items must be made within 5 days of receipt of shipment.
Expand What if I refuse delivery of my order?
If you refuse delivery of your order from the carrier service for any reason whatsoever, it will be treated as an unauthorized return and reimbursement to your credit card for such an unauthorized return will be as follows:

If the return is from a location in the United States, we will only reimburse your credit card for the purchase price of the item
  1. less the original shipping & handling charge, and
  2. less the return shipping charge, and
  3. less any free standard shipping charges and additional volume discounts, and
  4. less any gift or promotional values associated with the order, and
  5. less a re-stocking fee equivalent to 50% of the merchandise value of such refused order.
Shipments to locations outside the United States are international shipments.  If delivery of an international shipment is refused by the customer, and as a result of such refusal, the courier service demands payment of any costs incurred, including, but not limited to customs fees, duties, taxes, and/or other import related charges, we will pay all such costs.  Accordingly, we will only reimburse your credit card for the purchase price of the item
  1. less all such costs as indicated above, and
  2. less the original shipping & handling charge, and
  3. less the return shipping charge, and
  4. less any free standard shipping charges and additional volume discounts, and
  5. less any gift or promotional values associated with the order, and
  6. less a re-stocking fee equivalent to 50% of the merchandise value of such refused order.
If the courier service is unsuccessful in their attempt to deliver your order, and whereas the courier begins a "return to sender" procedure, all costs associated with such "return to sender" procedure will be the sole financial responsibility of the customer. Accordingly, we will only reimburse your credit card for the purchase price of the item
  1. less all such costs as indicated above, and
  2. less the original shipping & handling charge, and
  3. less the return shipping charge, and
  4. less any free standard shipping charges and additional volume discounts, and
  5. less any gift or promotional values associated with the order, and
  6. less a re-stocking fee equivalent to 50% of the value of the returned merchandise.
In addition, if the order is an international shipment, we will further reduce the amount to be reimbursed to your credit card by any customs fees, duties, taxes, and/or other import related charges that have been paid by us to the courier as indicated herein above.
Expand What is your return policy procedure?
To determine if your order qualifies for a return, a few simple rules apply.
 
 If you need to return an item, please contact our Customer Care Department for assistance.  Be sure to provide information about what needs to be returned including the item number, your name and address, your e-mail address, the reason for the return, and your order number.  If calling by telephone, please have your invoice handy so we can obtain the information required to process your return.  We will provide you with a return merchandise authorization (RMA) number.  The RMA number must be clearly and legibly displayed on the outer packaging of your return.
 
PLEASE NOTE: Only our Customer Care Department may authorize returns.  All items authorized for return must be returned to us in exactly the same manner they were received by you.  In other words, all items authorized for return must be returned in their original condition.   No Exceptions!
 
The customer must pay all costs related to return shipping.  For your protection, we strongly urge you to ship your return using a traceable carrier such as UPS or FedEx to verify receipt of the return.  It is your responsibility to ensure the secure packaging of returned merchandise to prevent any damage during the shipping process.  We will not be liable for any costs associated with the damage or loss of any returned merchandise during transit.
 
It's important to include your order's original invoice with your return shipment.
 
Claims to return merchandise must be made within 10 days of receipt of shipment.  All returns must be received at our warehouse within 30 days from the date the product was delivered to you.
 
If your return is in compliance with the above rules, kindly ship your package to the following address:
 
Vandermark Merritt Glass Studios, Inc.
240 Readington Rd.
Somerville, NJ 08876
 
Please allow 14 days from the time we receive the returned merchandise to process a refund to your credit card.
 
Fees and charges related to returned merchandise may be found by clicking on the question "What are your return policy fees and charges?"
Expand What are your return policy fees and charges?
Upon receiving and inspecting the returned merchandise, and determining it is still in its original condition, we will reimburse your credit card for the purchase price of the returned merchandise less our standard 15% re-stocking fee of the returned merchandise value and also less the original shipping charge.

At the sole discretion of Vandermark Merritt Glass Studios, LLC returns that are not in compliance with the rules of our return policy procedure will result in the return:
    1. Not being accepted, and such returns will be shipped back to you at your expense, or
    2. If accepted, we will reimburse your credit card only for the purchase price of the returned merchandise less all applicable fees and charges as indicated above and also less an additional 50% re-stocking fee penalty of the returned merchandise value.
The following are final sales and cannot be returned for credit or be exchanged for any reason whatsoever:
    1. Custom orders
    2. Special orders

 
     
   

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